Rion Lindsay’s Resume 2015

Summary Statement
Currently employed but am open to employment with a progressive company where advancement and compensation would be based upon ability, initiative and performance.

I am a hardworking and determined worker striving to achieve my fullest potential.

Asnuntuck Community College (2010-2011)
Majoring in the field of Computer Information Technology

Capital Community College  (2014-Present)
Majoring in the field of Computer Information Technology

South Windsor High School
Graduate of the class of 2002

Professional experience
Reality Interactive: Operations Support Manager                           12/1-Present
– Manage Tier 1 & Tier 2 Technical Support Employees
– Create Support Documentation Installation & Support
– Create Processes for Installation & Support
– Reduce SLA Times by Training Staff & Documenting Solutions
– Work with clients directly on Installation & Support Options
– Primary clients are

Executive Answering Service: Director of IT                                       01/09-12/14
– Technical Support for employees in Call Center
– Support Microsoft Windows & Microsoft Office applications
– Maintain / Repair Computer Hardware & Network
– Maintain Telephone System & Digital PBX
– Remote Tech Support
– Resolution of clients technical issues
– Maintain SQL & Telescan Databases
– Purchasing of Equipment & Services

InterSEC Solutions: Programmer / IT Support                                  01/07-01/09
– Web Design & Development
– HTML, .net, Flash & PHP Coding
– Adobe Photoshop & Dreamweaver
– Onsite & remote tech support
– Microsoft Active Directory Deployment

Available upon request

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