Summary Statement
Currently employed but am open to employment with a progressive company where advancement and compensation would be based upon ability, initiative and performance.
I am a hardworking and determined worker striving to achieve my fullest potential.
Education
Asnuntuck Community College (2010-2011)
Majoring in the field of Computer Information Technology
Capital Community College (2014-Present)
Majoring in the field of Computer Information Technology
South Windsor High School
Graduate of the class of 2002
Professional experience
Reality Interactive: Operations Support Manager 12/1-Present
– Manage Tier 1 & Tier 2 Technical Support Employees
– Create Support Documentation Installation & Support
– Create Processes for Installation & Support
– Reduce SLA Times by Training Staff & Documenting Solutions
– Work with clients directly on Installation & Support Options
– Primary clients are
Executive Answering Service: Director of IT 01/09-12/14
– Technical Support for employees in Call Center
– Support Microsoft Windows & Microsoft Office applications
– Maintain / Repair Computer Hardware & Network
– Maintain Telephone System & Digital PBX
– Remote Tech Support
– Resolution of clients technical issues
– Maintain SQL & Telescan Databases
– Purchasing of Equipment & Services
InterSEC Solutions: Programmer / IT Support 01/07-01/09
– Web Design & Development
– HTML, .net, Flash & PHP Coding
– Adobe Photoshop & Dreamweaver
– Onsite & remote tech support
– Microsoft Active Directory Deployment
References
Available upon request